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Support
Pre-sales Service
24-hour customer service hotline, dedicated equipment service mailbox.
1. Provide customers with diversified solutions;
2. Resolve customer product processing difficulties;
3. Fully meet customer customization needs.
In-sales Service
1. Provide users with standardized, systematic professional technical training;
2. Provide cultural knowledge consultation, installation, commissioning, and other one-stop services.
After-sales Service
1. Establish usage and maintenance records based on user needs to keep track of user status;
2. Provide professional consulting services for product updates and feature enhancements;
3. Provide a professional after-sales service team to regularly visit new and existing customers and provide equipment maintenance.
SHIPMENT
Full Escort To Ensure The Safe Arrival Of Equipment
01 Equipment Packaging: The equipment is commissioned and rigorously packaged by professionals, equipped with corner protectors and bubble wrap to ensure safe and intact transportation.
02 Logistics and Transportation: Once the equipment is packaged, we will contact a professional logistics company to handle transportation, ensuring safe and timely delivery.
03 Professional Loading and Unloading: The logistics company dispatches professional personnel to perform loading and unloading operations, ensuring the safety and stability of the equipment during loading.
WORKFLOW
From product development to after-sales service, every link takes the customer’s views and needs as the starting point of thinking, and adheres to the path of continuous improvement and excellence.
② Email → Mail Reception
② Complex issues → Enter the transfer process
② Assign specialists to follow up on the entire process
② Unresolved → Document and broadcast the issue to prevent recurrence
