Service - CNC Machine Service

Support

SHIPMENT

Full escort to ensure the safe arrival of equipment

Packaging Equipment

The equipment is debugged and packaged by professionals, and there are corner protectors and bubble film around the equipment to ensure that the equipment will not be damaged during transportation.

Logistics and Transportation

After the equipment is packed, we will contact a professional logistics company to come to our company for transportation.

Professional Loading and Unloading

Cooperate with logistics companies to arrange professional personnel to carry out loading and unloading to ensure the safety of equipment during transportation.

Guaranteed Service

24-hour customer service hotline and dedicated email address for device support.

A clear response will be provided within four hours. If on-site service is required, we require on-site assistance within 24 hours for those within the province. For those outside the province, we require on-site assistance from headquarters or provincial offices within 24 hours.

Pre-Sales

1. Provide customers with diversified solutions;
2. Resolve customer product processing difficulties;
3. Fully meet customer customization needs.

In-Sales

1. Provide standardized, systematic professional technical training;
2. Provide cultural knowledge consultation, installation, commissioning, and other one-stop services.

After-Sales

1. Establish usage and maintenance records based on customer needs to monitor user performance at all times;
2. Provide professional consulting services for product updates and feature enhancements;
3. A professional after-sales service team is deployed to regularly visit new and existing customers and provide equipment maintenance.

WORKFLOW

From product development to after-sales service, every link takes the customer’s views and needs as the starting point of thinking, and adheres to the path of continuous improvement and excellence.

Customer Channel Identification

① Hotline/Fax → Hotline Reception
② Email → Mail Reception

Unified Response: Timely Customer Reply

24-hour customer hotline and dedicated service mailbox

Problem Type Identification

① Simple technical issues → Handle directly by frontline staff → Record results
② Complex issues → Enter the transfer process

Handover Process

① Organize problem information and transfer it to relevant departments
② Assign specialists to follow up on the entire process

Result Determination

① Resolved → Archive and close the case
② Unresolved → Document and broadcast the issue to prevent recurrence

Service Completion Evaluation

Continuously improving after-sales quality to enhance the service experience